What are System Protection Partners' Managed Services?

System Protection Partners' Managed Services product is a complete solution that is broken down into three levels to allow us to customize the proper protection for your organization. Included at every level of our solution is 24 hour remote monitoring of your servers and desktops, providing proactive support that allows for remediation of a problem BEFORE it becomes a larger one. Our solution also comes included with a complete Enterprise level virus protection product as well as spyware/adware protection. Also provided is a monthly executive report that gives you generalized information about your computers; some of which includes patch management, anti-virus status, preventative maintenance activity, summarization of the issues that have been resolved during the month, and much more.

We can also provide many other reports that can be helpful with asset tracking and inventory of company computer systems. In addition to these great features, we offer an email filtering solution that can be implemented for domains and Exchange servers which will help to eliminate SPAM, viruses and advertising email from making its way into your inbox.

System Protection Partners' solution is broken into several levels of support. This allows us to customize the protection that is provided to your organization to make sure that you are protected in the most efficient and cost effective manner. Here is a brief summary of the features available with our solution:

Reporting

Asset Tracking and Reporting

• Technical System Information ' This gives us the complete detailed specs from any or all computers at your location
• Asset Changes ' This allows us to track what hardware has changed over a period of time
• Microsoft Updates ' Microsoft updates are crucial to maintaining security and system stability. We are able to monitor all computers on your network and verify that they are up to date
• Spyware/Viruses ' Any spyware or viruses are reported immediately and are remedied. We are able to keep track of the history of viruses and spyware. This allows you to monitor what computers can be trouble areas
• Executive Reports ' Every month we can send a summarized report of what steps we have taken to offer preventative maintenance on all of your computers and servers
• Custom Reports ' Virtually any report can be created at your request

Client Communicator Tool

This is a cool little tool that runs in your taskbar and is completely customizable. Among the many functions that it can provide, it allows you to submit support tickets to us for general issues that we can then respond to. Of course, we encourage you to report all emergencies directly to us either by phone or email.

Remote Access Portal

We offer our clients a remote access portal. This portal is completely customizable by us to allow specific users the ability to connect to only their individual PC, additional systems, or ALL desktops and servers that are managed within the company. Our portal is integrated with LogMeIn remote control software that allows connection to your PCs from anywhere in the world using only an internet connection and a browser. LogMeIn software is extremely robust, very secure, and completely HIPAA compliant.

Level 2 Features

Level 2 includes all features listed under Level 1 in addition to the following:

Business Hours Help Desk Support

• Access our knowledgeable and professional support staff at no additional expense to your organization
• Phone and Email Support
  

  Our service desk is able to help you with any issues that you may have regarding your desktop, server, printers, scanners, and much more!

  Our staff is happy to answer your questions even if you are not experiencing problems

• Business Hours Help Desk Support
  

  Get help regarding support issues and questions during normal business hours

  Available Monday through Friday from 8:00AM ' 7:00PM and Saturday from 11:00AM ' 5:00PM.

• Email requests are considered just as important to us as telephone requests
  

  E-mail that is sent to our help desk will be seen by all of our techs and responded to as quickly as possible