Managed IT Services: ONSITE Support

Our customers in the Grapevine and Arlington, Texas areas want customized maintenance programs at an affordable price. System Protection Partners deliveres fast, expert service on all major manufacturers of computer equipment. Our highly trained technicians know how systems work – and why they don’t. They anticipate, prevent and resolve problems quickly. Best of all, System Protection Partners' dedicated customer support strategy ensures that your assigned technical team knows the ins and outs of your environment.

System Protection Partners' onsite support and maintenance program, provides onsite repair for your hardware – from PCs to servers to printers. You can significantly reduce the risk of downtime and reduce system management prices with a fixed-price service agreement. While retroEYE® resolves many issues remotely, it cannot repair or replace hardware failures (i.e. replacement of hard drive, monitor, motherboard, etc.). System Protection Partners' can keep your infrastructure running smoothly!

System Protection Partners ONSITE Support Features

• Fixed-price agreement includes all parts, labor and travel
• Comprehensive hardware support
• Response Level Options – Next business day to non–critical to critical
• Extended hours of coverage – 9 x 5 and 24 x 7
• State-of-the-Art Call Management Center
• Web-based call placement and monitoring
• Warranty uplift service
• Onsite spare parts availability

ONSITE Support Benefits:

• Communicate with a single point-of-contact
• Highly trained engineers anticipate, prevent and resolve problems quickly
• Strong partnerships with leading equipment manufacturers ensure that System Protection Partners is up-to-date with technology changes
• From the desktop to the network, System Protection Partners offers a variety of repair and maintenance programs to accommodate your needs