We bring Herculean capabilities to managed IT Services . . .

Because you need a managed services provider with the capacity to conquer the most fearsome challenges.

Okay, we've all run trials with our IT systems, but those days are done. Quit wrestling with technology issues. The ideal IT environment, you know, the one where everything runs smoothly, efficiently, on budget and on time, IS possible. It's not a myth, it's managed services.

We've all had this frustration. A technology glitch or inefficiency is wreaking havoc on your day-to-day business, but you don't have the skills or capacity to fix it on your own. You need help, and you think engaging a service provider is a good idea, but you need to make certain the process of turning things over to an outside managed services provider is sound, tested and will bring you the results you need.

Because the effective and predictable operation of your technology resources is critical to running your business, you can't afford to just "hope" the transition will go well. Nor can you afford weeks of down time while the service provider tries to learn how to approach your unique IT configurations. What you need is a managed services provider who's been there, and done this before. With proven results.

And a structured, repeatable methodology for bringing on new clients that ensures there will be no gaps in coverage, no dropped service tickets, and no unnecessary delays in achieving the highest levels of IT performance.

We help ensure a seamless ramp up for your ongoing IT service requirements. Our proven three-step process will usher your company into the world of managed IT services in a methodical manner, taking care to assess your technology environment thoroughly, stabilizing it, then finally delivering services at guaranteed performance levels.

This three-step methodology includes:

• Stage 1: Assessment (Stand-alone project; Service Level Agreement or SLA not yet in place)
• Stage 2: Stabilization (Initial engagement phase; SLA not yet in place)
• Stage 3: Formalization (Contract signed; SLA in place; services rolled out)

Sizing Up the Situation

Before the delivery of IT services can begin, we first conduct a thorough assessment of your technology infrastructure and environment. Typically, business leaders seek a managed services provider during a time of crisis, so from a methodology standpoint it's in everyone's best interest to first identify areas of importance and levels of critical performance.

Why is this so important? The managed services model of IT delivery is structured so that the provider is serving multiple businesses on a 24/7 basis at performance levels that are guaranteed by an SLA. It's a finely tuned, predictable machine. But to keep it that way, we make transition smoothly. Your systems are attached to ongoing business processes, and downtime in any of your IT components can cause gaps in actual business performance. To ensure a seamless transition from internal management to external management guaranteed by an SLA, we need to understand exactly what tools and technologies are deployed in your environment; which business processes they support; and how every moving part interacts with the rest of the IT infrastructure.

As a best practice in our methodology, we will initially isolate your IT operations environment from that of other customers and assess the true state of your operations in order to arrive at an accurate performance benchmark. During this part of the process, the SLA is not in effect, however, the benefits of getting an accurate picture of your operation will speed up the entire process and get you on track with an SLA and top-notch services.

Stabilizing Your IT Performance

After a thorough investigation of your IT environment, we're ready to fix any glaring problems, smooth out systems inefficiencies and get you in line with industry best practices. In other words, we stabilize the environment you already have and ensure consistent support for your critical business processes.

In doing so, we will create an optimal infrastructure to which to deliver your IT services, which can range from a simple remote monitoring service to more complex and compre- hensive security, storage, and other technologies. Rolling out new services over time will be greatly simplified by having your environment stabilized.

Once this is done, we can move into the active execution phase of our service delivery methodology and put the SLA into effect to guarantee you optimal service levels and uptime.

Rolling Out Predictable Services

With a contract now in effect and operational stability achieved, we can execute on our long-term engagement to remotely monitor and manage technology services for you. With an SLA in place, you can be confident that levels of service will be met, uptime guaranteed and rock-solid procedures in place to handle any non- standard variations in your IT environment. Our detailed, methodical approach to readying your IT environment for maximum performance and reliability lays a solid foundation for seamlessly adding more IT services over time – without retracing steps.

Count on our experience and proven methodology to ensure the most powerful IT performance. Because we're pretty sure you could do without the bull.